Privacy Policy

Creators Lab (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our students, parents, and website visitors. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Parent/guardian name
• Student name and age
• Email address
• Phone number
• Billing and payment information
• Emergency contact details

b. Program Information

• Enrollment details
• Student interests, projects, or learning progress
• Photos or videos (only with consent)

c. Technical Information

• IP address
• Browser type and device
• Website usage data (via analytics tools)

2. How We Use Information

We use your information to:

• Register students for programs
• Communicate about classes, schedules, and updates
• Process payments securely
• Improve our programs and curriculum
• Ensure student safety and appropriate placement
• Send occasional updates about new programs (you may opt out anytime)

3. Payments

We use third-party payment processors (e.g., Stripe) to handle transactions.
We do not store full credit card information on our servers.

4. Sharing of Information

We do not sell or rent your personal information.

We may share information with:

• Service providers (payment processors, scheduling tools)
• Instructors (limited to what is necessary for teaching and safety)
• Legal authorities if required by law

5. Children's Privacy

Creators Lab provides programs for minors under 18. We only collect personal information with parent or guardian consent.

We comply with applicable child privacy laws, including the Children's Online Privacy Protection Act (COPPA).

Parents/guardians may:

• Request access to their child's data
• Request deletion of their child's data

6. Photos and Media

We may take photos or videos during classes for educational or promotional purposes.

We will:

• Obtain consent before using identifiable images
• Allow parents to opt out at any time

7. Data Security

We take reasonable measures to protect your information, including:

• Secure payment processing
• Limited access to personal data
• Use of trusted platforms and tools

However, no system is 100% secure.

8. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Meet legal or accounting requirements

9. Your Rights

You may:

• Request access to your data
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications

To make a request, contact us at:
📧 [Insert Email Address]

10. Third-Party Services

Our website may use third-party tools such as:

• Analytics (e.g., Google Analytics)
• Payment processors (e.g., Stripe)

These services have their own privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy, please contact:

Creators Lab
📧 info@creators-lab.org
🌐 creators-lab.org
📍 Millbrae, California